Question 1

Are psychotherapists covered by OHIP?

Accepted Answer

Only services by a psychiatrist are covered by OHIP in Ontario; services from a psychotherapist, social worker, or psychologist are not covered by OHIP.

Question 2

What are my options if my insurance provider doesn't cover psychotherapy?

Accepted Answer

1. You can send a pre-written letter to your employer requesting that they add psychotherapy coverage to your benefits plan. We find that this is the most time-effective option.
2. Your psychotherapist can send this letter to your employer requesting that psychotherapists be added to their benefits plan. However, this can take time and sound like a "bigger ask" from your employer's perspective. 
3. You may decide to see your therapist less frequently. This can help mitigate costs but still allow you to work with a therapist with whom you have a good connection.

Question 3

What insurance companies cover psychotherapists?

Accepted Answer

Every company is different when it comes to what benefits they provide. Unfortunately, we don't have any way of knowing what the specifics of your plan are. 
 
As such, it is best to call your benefits provider directly before your initial session and inquire about whether you have coverage for services provided by a Registered Psychotherapist (for psychotherapy services) or Registered Holistic Nutritionist (for nutritional counselling).

Question 4

Are holistic nutritionists covered by insurance?

Accepted Answer

Please check with your specific insurance provider about if they cover Registered Holistic Nutritionists as this varies significantly.

Question 5

Do you do direct billing?

Accepted Answer

Psychotherapists do not do direct billing to insurance companies at the moment. As such, it is your responsibility to provide session receipts to the provider. Be sure to confirm that psychotherapy services are covered BEFORE your first session so you are not caught off guard later. 
 
Fresh Insight provides email receipts within 24 hours of every session, which lists everything that most insurance companies need, including: service provided, therapist's registration number, therapist's credentials, office address, and more.

Question 6

What if I don't have any insurance coverage?

Accepted Answer

If you are paying out of pocket, some ways to make therapy more affordable are to: 
• See your therapist less frequently (i.e. once every 2 - 4 weeks) 
• Ask for homework between sessions to maximize your time outside of therapy

Question 7

Do you offer a sliding scale?

Accepted Answer

Making therapy accessible is important to us. We provide sliding scale fees to a select number of individuals who do not have any insurance coverage.  Please contact hello@fresh-insight.ca to inquire about sessions at a reduced rate.

Question 8

My insurance company needs some additional information about your credentials. Where can I find this information?

Accepted Answer

Within 72 hours of your session, you'll be sent an email receipt that contains all of the necessary information for your insurance company. This typically includes: your therapist's credentials, registration number, and address. Simply forward your receipt to your insurance company and they'll have everything they need!